Mi3 Audio Edition

Host: Nadia Cameron, Publisher | Editor – Marketing Marketing teams have become incredibly good at optimising campaigns and communications through ever-more precise data and measurement tools. But have we been pursuing precision and ROI to the point where we’ve optimised and measured ourselves into oblivion? That’s a key question that lies at the heart of the latest Mi3 podcast episode. The second question immediately alongside it: If modern measurement tools are telling us what worked in the past, how do we find the complementary intelligence that’ll help us predict the customers and trends that might drive effective strategies for future growth? There’s no doubt the rise of digital media and performance marketing have brought marketing teams extraordinary advances in accountability. But for the likes of Les Binet, Mark Ritson and James Hurman, such precision puts brands in danger of losing sight of how to generate future demand. How to identify which customers are worth winning longer term is a key piece…

This year’s Nine Upfronts gave brands and media buyers a decidedly different narrative to engage in, and it wasn’t just down to the high-production, immersive format of its showcase. Nine put forward a confident content slate that exuded what the locally owned and operated media company does best: Breadth of Australian programming, talent and connection across sports, entertainment, drama, news and lifestyle. But secondly, it revealed the engine fuelling how it’s taking all this to market in 2027 has been strategically recharged. As Nine’s chief executive officer, Matt Stanton, and chief sales officer, Matt James, told Mi3 in a podcast recorded in the immediate afterglow of the Upfronts event, Nine has become a very different media company in the last 12 months. Having tackled the heavy lifting on portfolio mix and strategy, it’s putting forward a refreshingly firm, unified proposition that covers broadcast to streaming, publishing and digital-out-of-home. Propelled by its most integrated owned and operated…

Host: Nadia Cameron, Publisher | Editor – Marketing There is a constant refrain in the marketing industry and it’s this: That many marketers are brilliant at what they do, but very few are brilliant at marketing the actual profession to the CEO, CFO, boards and executive peers. Lying at the heart of this issue is marketing’s persistently problematic commercial nous and its all-too-commonly crippling ability to connect the dots on what it does to business strategy, growth and outcomes. “It’s something that does frustrate me generally about marketing as a practice: The attribute would be the notion of commercial curiosity. By that I mean a deep commitment to really understanding the commercial contribution of marketing and how every interaction and activity contributes to the bottom line,” says Stuart Tucker, former Hourigan Partner, chief customer officer of Hipages and senior executive in brand, sponsorship and marketing at Commonwealth Bank, Aussie Home loans and Optus before that. “Too often, marketers are…

Host: Nadia Cameron, Publisher | Editor – Marketing Every financial brand talks about backing small business. American Express has spent 14 years proving it. Now it's bringing that commitment together under a single organising platform: Because it Matters. The American Express Because it Matters platform unites the company's long-standing commitment to small businesses under one strategic idea. From Shop Small to Sporting Small, it brings together multiple initiatives around a shared belief: that behind every small business is a person, a family and a future worth backing. AMEX's latest push comes as many small businesses continue to navigate rising costs and softer consumer demand. Yet they remain the backbone of the Australian economy, employing more than five million people and playing a critical role in the vibrancy of local communities. AMEX research across 4,000 consumers reflects this, with 86% agreeing small businesses help create more connected communities and 93% recognising their contribution to…

Host: Nadia Cameron, Publisher | Editor – Marketing Not all reach is equal and neither is our level of attention: We know it instinctively, we’re told it, and now we’re getting better understanding into how to apply its qualitative impact to achieve mental availability, brand equity and sales uplift. The good news for digital out-of-home users is that the channel not only commands solid, bankable doses of total attention, it’s delivering the short and long for brands more efficiently than other digital, scrolling formats. QMS and Amplified have just dropped the latest landmark research in a multi-year program of work to gauge how attention is playing out in the digital out-of-home sphere. And it’s an eye opener for what DOOH can deliver, revealing surprisingly distinctive attributes that are sure to get tongues wagging in our industry. What’s more, the new study maps attention based on the principles of active, passive and non-attention, leveraging models and methodologies to ensure these findings can be…

Host: Andrew Birmingham, Editor - CX | Martech | Ecom Agentic commerce is about to redraw the shopping journey. AI is moving beyond search and recommendation to evaluate products, weigh trade-offs and increasingly make decisions on the customer’s behalf. For brands, a chatbot and a few tweaks for AI search will not cut it. Winning will require trusted data, credible evidence and enough brand strength to ensure the machines do not reduce everything to price. In the latest edition of the Mi3 Market Voice podcast, Accenture Song Senior Managing Director and Global Commerce Practice Lead, Rajat Agarwal, joins Mi3 technology editor Andrew Birmingham to explain why AI agents could transform consumer behaviour faster than the original shift to e-commerce. Digital commerce solved the problem of access, then replaced it with the problem of abundance. Consumers can find almost anything, but they are often left wading through endless options, dubious claims and reviews they do not entirely trust before abandoning the…

Host: Nadia Cameron, Publisher | Editor – Marketing Brand rejuvenation: How do you honour the legacy while seeking a new narrative that grabs attention, compounds consumer and customer affinity, and delivers new commercial momentum? In this episode, two of our 2026 top 10 CMOs from the CMO Awards – Bank of Queensland marketing chief and #1 CMO of the year, Adrian McCaffrey, and Uber head of marketing and #6 CMO of the year, Nicole Bardsley – unpack what they’ve been doing to deliver marketing effectiveness with their fresh, reinvigorating approaches to brand. In the last 18 months, McCaffrey has been spearheading BOQ’s key strategic growth program, ‘The Bank of Queenslanders’. The multi-pronged repositioning takes into account brand, media and customer channels to new product development, tech and app innovation, and internal cultural and operational change. BOQ was carrying the “hallmarks of being a leader”, including the brand codes and cultural affection that could take it there. Yet it lacked the energy…

Host: Nadia Cameron, Publisher | Editor – Marketing This year’s CMO Awards again set out to recognise marketing teams driving strategic growth for their organisations with our Best Growth Initiative of the Year Award, presented by Publicis Groupe. Our 2026 winner? A driving test from the Suncorp team that set out to change behaviour and instill safer driving practices across Australian consumers, thereby combatting a 42 per cent rise in motor claim costs and 22 per cent lift in national fatalities. The AAMI Driving test not only achieved this ambition – so far, it’s reduced annual insurance claims by $4.2 million, 9 per cent above target – it also lifted brand consideration and engagement for the iconic red brand across customers and non-customers alike. And while it wasn’t the objective, it’s now expected to bring in $1.9m in premium revenue generated. “Too often, growth is approached as a marketing or sales problem, focused on immediate volume, reach or conversion. The AAMI Driving Test reinforced that…

Host: Nadia Cameron, Publisher | Editor – Marketing In a fragmented media landscape, reach isn’t the only factor broadcast channels need to deliver brands. They also need to grab attention – a vital quantity in building the mental availability and positive, differentiated associations brands require to stand out and be considered. Marketers know it and they’re crying out for ways to achieve it: Per a recent study undertaken by QMS, reach, ROI and attention are the top three investment priorities for Aussie marketers looking to connect what they’re doing through to the commercial line. With the QMS Winter Games Network, digital-out-of-home’s ability to deliver this trifecta skated into premium position as it served up a public, shared, high-attention broadcast layer that connected brands to cultural and contextually relevant sporting moments in real time. Built on the success of QMS’s Paris Olympic and Paralympic Games network, the Milano Cortina Winter Games approach delivered a custom built, 100% digital…

Host: Paul McIntyre, Editor-At-Large 57 per cent of all web traffic is automated and climbing as AI upends search, discovery and commerce. Marketers are watching page views tank – down 20-30 per cent in Australia this year – and scrambling for answers to a fundamental question: When a machine, not a person, discovers, compares, and recommends your brand, what exactly are you optimising for as currency moves from click to LLM citations? The new reality is that a consumer can meet a brand, weigh it up, and walk away with a recommendation without ever touching the brand’s website, its own media, or any single thing that marketing controls. Marketers, says Marie Joyce, GM of News Australia’s Suddenly, are concerned. “There absolutely is a sense of panic. Their page views are through the floor. There’s a lot of pressure from internal stakeholders; they're also starting to see some impact on the bottom line as well.” Most, she says are, “unsure where to start”. News Australia’s Head of Search and Emerging…

Host: Andrew Birmingham - Editor - CX | Martech | Ecom A year after Mi3 Australia began its agentic AI research deep dive – dubbed Inside the Tornado – that first wave of febrile experimentation has given way to what feels like the beginning of a Cambrian explosion as businesses embed AI agents into core operations, and realise measurable gains in areas ranging from pricing optimisation to creative production. But as adoption accelerates, executives say attention is shifting from the promise of autonomous systems to the practical realities of governing them, understanding and controlling costs and ensuring they do not drift off course – because they will absolutely drift of course. Speaking with Inside the Tornado author, and Mi3 Tech editor Andrew Birmingham, T2 Tea marketing director Peter Randeria and Omnicom Oceania chief product officer Alex Pacey argue that the organisations moving fastest are not those taking the greatest risks, but those building the strongest governance foundations. Their message is…

Host: Paul McIntyre, Editor-At-Large Not all retailers are victims of scale. North America is pouring billions of dollars into retail media, largely sponsored search and digital screens, making giants like Amazon, Kroger and Walmart richer and other retailers chasing scraps. But luxury department store chain Holt Renfrew has carved out a higher-end niche in Canada, and its physical-plus-digital approach is pulling in new advertisers like Mercedes, as well as taking a larger share of endemic advertiser budgets as they bid to build brand and drive performance in a single hit. Demand for both physical and digital inventory is running hot, helped partly by Holt Renfrew’s retail media operation three years ago moving to its own P&L under trade marketing boss, Ashlee Nickel – whose 16 years at the firm also span merchandise, buying and vendor marketing. It means she speaks the merchandise team’s language as well as that of brands selling through the store. That’s critical to avoid “conflict”, says Sonder’s…

Host: Paul McIntyre, Editor-At-Large For the shopping public, Coles’ ‘Down Down’ has stuck like super glue for more than a decade – while loathed by adland’s elite. They’ll be mostly thrilled on what Horton – Down Down’s creator – figures is likely now in a rare and wide-ranging interview and podcast. Think rest and hibernation, not a Down Down burial. Horton ran four winning election campaigns for former Prime Minister John Howard and is characteristically frank on the effect the Down Down campaign had on him and his Big Red agency – it spawned a new shop BRX with co-founders Bridget Cleary and Marty Hungerford - to snap the straightjacket it created for him and Big Red. BRX is now being circled by potential suitors. Horton is the last old adman standing – at 74 he’s seen-off John Singleton and Mojo’s Mo and Jo. And while very uncool today, he remains adamant good jingles etch into consumer memory encoding faster than fancy, award- winning creative. It’s why he still warns on the warping dangers of…

Host: Nadia Cameron, Publisher | Editor – Marketing They all work for cheeky challenger brands in their respective categories, they’re not afraid of doing unconventional things – and now they’ve all been recognised as top 20 CMOs of the Year for committing to innovative and distinctly different approaches to realising growth ambitions at hand. In this latest CMO Awards podcast episode, we’re looking at how marketers ‘break the mould’ by exploring three of our most compelling CMO submissions this year: amaysim’s Pete MacGregor (#7), Mountain Culture Beer Co’s Brad Firth (11th and SMB CMO of the Year), and Australian Pork’s Rob Farmer (#13). Each of these marketing chiefs shares how they’ve respectively been tackling ‘big M marketing’. For Farmer, it’s about bold brand decisions to get pork on the fork. To realise this, he’s leveraging the triumvirate of creative, commercial and science to challenge rusted-on cooking habits while also tackling confronting – and commonly misunderstood – perceptions of the…

Host: Nadia Cameron, Publisher | Editor – Marketing The Iconic CMO, Joanna Robinson, describes commercial marketers as “customer obsessed, commercially disciplined, always data-informed and strategically curious”. Former Naked Wines CEO and Unilever marketing leader, Paul Connell, says it’s about being highly accountable, “and also being someone who’s in for the business outside of their lane”. And TPG CMO, Bec Darley adds another all-important word to the list: Profit. “This is we know how much of the net cash that’s falling to the bottom line. Is it a term you’d expect a commercial marketer to have? Absolutely. Is it one we see a lot of? No … If marketing is truly to be seriously among our c-suite and board, understanding profit has to be part of the language of the commercial marketer,” Darley argues. There’s absolutely no doubt marketing leaders are being asked to be more accountable for commercial outcomes. Yet they continue to carry a ball and chain around their ankles: Marketing as discretionary spend…

Host: Paul McIntyre, Editor-At-Large In the last 20 years, KFC CMO Vanessa Rowed has worked across retail, banking, and QSR. Right now, compound market volatility makes “predicting demand really difficult” says Rowed.“That’s the biggest shift I am seeing.” Boards and management are twitchy. “Everything is just happening faster. At the same time, there's less margin for error … The illusion of stability is gone … It’s just complete volatility and it's the speed of volatility that people are struggling with,” per Rowed. “People are moving from asking, ‘what's happened’, to ‘what are we going to do?’ Rowed is walking the talk on velocity – it took just six days for the QSR giant to have all of its business data ingested into a first model run of the Mutinex MMM and her teams are firing up. Mutinex CEO Henry Innis calls the broader market and civic state “the age of the erratic”. But flux presents opportunity for marketers: Organisations “are more willing to take risks to grow”, because, Innis says, they have…

Host: Nadia Cameron, Publisher | Editor – Marketing Numbers are increasingly stacking up that sticking to your brand narrative and creative platform knitting year after year pays outsized dividends. And it might just be the ticket to avoiding AI slop. But it takes a wealth of market sensibility, consumer contextual input, creativity, fresh thinking and strategic nous to sell in such bold work in the first place – then keep at it. It’s equally true tenure and commanding influence inside an organisation plays a sizeable role in orchestrating a longer-term marketing and brand game plan and builds buy-in for the long-term vision, not just the next execution. Two leading Australian CMOs have been over indexing on these compounding brand building and campaign benefits and have just celebrated five years of compounding success: Suncorp Executive General Manager of Brand and Customer Experience, Mim Haysom, and Tourism Tasmania CMO, Lindene Cleary. Suncorp’s ‘One House’ campaign was the most highly awarded work in…

Host: Nadia Cameron, Publisher | Editor – Marketing Patience of a saint, ‘glass half full’ mentality and commercially persuasive: These may not be the first things you put down on the list of attributes required in modern marketing leaders. But marketing today is as much about exercising influence internally as it is about delivering compelling creative and content externally. And exercising this muscle is never more important than when you’re trying to convince the organisation to back a bold new program of work, agree CMOs from Pernod Ricard, Tassal and Australian Unity. Marketers are often building the vision and executing against a future and growth prospect that doesn’t yet exist. At a time where pressures to do more with less is also palpable, that makes for a lot of stakeholder management and influence if you’re to truly sell in brand programs that actually move the needle long term over a short-term performance hit. Recognising you’re standing on a burning platform, then using it to create momentum…

Host: Andrew Birmingham, Editor - CX | Martech | Ecom Banks, telcos, and insurers are rethinking how they engage customers, shifting away from mass marketing campaigns toward real-time decisioning systems designed to respond to individual behaviour, according to Jonathan Tanner, a senior executive at Pegasystems. Tanner said many organisations still struggle with fragmented customer experiences, where interactions across channels are disconnected and force users to repeat themselves. “They get a very jarring experience,” he said, pointing to structural issues such as product silos and outdated segmentation models that fail to reflect how customers’ needs change over time. The emerging alternative is a decisioning approach that continuously evaluates customer context, including behaviour, signals and lifetime value, to determine the next best action. Unlike traditional campaigns, which Tanner described as a “blast approach” delivering only marginal returns, these systems aim to personalise interactions in the…

Host: Paul McIntyre, Editor-At-Large Ryan Gosling is not a goose - at least on which feature films to front. His new movie, Project Hail Mary, from Amazon-owned Hollywood studio MGM, has blasted to this year’s best opener at the Australian box office at the time of its release. It’s pulling mum, dad, kids and even the grandparents into a co-viewing experience they no longer do much of but want - more than brands imagine. Yes, even the kids are saying that. How weird. Social researcher Matt Sandwell from The Owl Insights argues the potent and polarising forces of personal device proliferation, shrinking shared living spaces in homes (down 10 per cent collectively in a decade) and killer kids schedules – three-in-four kids under 10, have before or after school activities – has thrust shared family moments into “rarefied air”. And that’s before the uncertainty and craziness of multiple geopolitical flashpoints and civic restlessness is accounted for. The irony in Sandwell’s latest research is that every…

Host: Nadia Cameron, Publisher | Editor – Marketing CMOs have always sought to build best-practice marketing teams – it’s one of the first things they’ll have on the to-do list when they take up a new gig. But what does the marketing team of the future even look like in a world where AI is disrupting everything? How do you as a CMO chart a path through the changing AI landscape as organisations continue to pile on pressure to leverage AI tools, and as headcount cuts and productivity efficiencies become an even more expected output of AI adoption? CMOs from Unicef, RAA and Accenture Australia, joined by Adobe ANZ head of Gen AI content and commerce, took to the mics in the latest CMO Awards podcast series, powered by Mi3, to unpack how they’re beginning to recast roles and build AI fluency, while managing the very real fear of AI existing across teams. Accenture’s Carrie Smith says marketing team was ground zero for adopting AI agents from optimisation to entire workflow remodelling. Not an early journey to…

Host: Paul McIntyre, Editor-At-Large AI’s impact is rapidly eroding public trust in content, including the vast volumes originated by brands. Gen Z is leading the public concern, typified by confusion over what is real and what has been blurred, blended and bent by nefarious AI operatives with hot prompts. At stake for marketers and corporate affairs in an independently commissioned study called News Nation, is escalating consumer doubt over the provenance and authenticity of the content they consume – and around the brands linked to it. It holds as much for brand-produced content and owned channels as the content from others they pay to place their ads around. The impact for brands is seismic – VaynerMedia’s Gary “Vee” Vaynerchuk predicts in as little as two years, “we're not going to believe a single video on the internet, not one”. (It’s a pressing problem for a content house and media buyer like Vaynerchuk who invests big client ad dollars in social video.) The war in Iran offers the latest example,…

Host: Nadia Cameron, Publisher | Editor – Marketing Last year, one of the world’s leading minds on attention, Amplified founder Dr Karen Nelson-Field, set out to put a figure on the eye-watering cost of dull media. The job followed on from the esteemed Dr Peter Field and Eatbigfish consultancy lead, Adam Morgan’s original work ascertaining the cost associated with dull creative. The media work was based on attention volume – a metric that compares how much attention an ad actually gets versus how much is theoretically possible (the total time in view). Globally, the tariff exposed was huge: US$198bn per year is being spent to make up for shortfall of dull media choices as attention collapses tenfold and the mental availability opportunity is lost. That’s an average of $0.43 in every dollar spent. And it’s even higher than the $189bn wasted on dull creative per the former research. Now for the first time, the true cost of dull media has been revealed in Australia, and yep, it’s equally shocking: $6bn in…

Host: Paul McIntyre, Editor-At-Large 95 per cent of St Kilda Football Club’s marketing budget goes into its owned assets. Chief Customer and Commercial Officer, Michael Scott, has worked across some of the world’s biggest and best consumer marketing companies. Now he’s packaging up “rich reach” and “mind-blowing” engagement rates to woo advertisers. The likes of Chery are buying in: Across two years working with the Chinese car brand, “we've increased their awareness by 17 percentage points, consideration by eight percentage points, and trust by 14 percentage points,” says Scott. “For a new entrant brand that had almost no awareness … that's an incredible result, which we've been able to deliver through our owned media channels.” Engagement rates among St Kilda’s fans and members eclipse anything Scott’s seen at the likes of Rip Curl and Nike. Email open rates are 60-70 per cent; TikTok engagement rates between 9-10.5 per cent. Instagram? “Our engagement rate is four to five times that of Nike.” He’s betting…

Host: Paul McIntyre, Editor-At-Large Merging two massive holdco structures after the global Omnicom-IPG merger and culling 100 brands is not for the faint hearted. Overhauling the local operating model entirely at the same time? Fraught with risk. But Nick Garrett’s master plan has the blessing of Omnicom chairman John Wren, and Garrett says he wouldn’t have taken the job without licence to radically recut the ANZ business. If it works, “I think the US and other markets are all looking at this with support and optimism, hoping that this is a great test case”, says Garrett. The new model puts a three-pronged upstream advisory layer at the top of its structure, supported by six ‘centres of excellence’, pooling and centralising resources to concentrate firepower as Omnicom heads “upstream”. It’s going head-to-head in “transformation” and business strategy through brand with the likes of Accenture, Deloitte, McKinsey and Bain while taking marketers and customer chiefs upstream with them. Too many marketers have…

Host: Nadia Cameron, Publisher | Editor – Marketing Live shopping, a blend of live video, real-time interaction and in-stream checkouts, is becoming a significant incremental ecommerce growth lever. Global figures suggest living shopping will tip an eye-watering US$2 trillion by 2030 and hit $1 trillion this year. It’s already revolutionising retail in Asian markets: Live shopping in China represents 80 per cent of the incremental growth in the ecommerce sector. A big driver for this gamified commerce phenomenon? FOMO. Per eBay research, almost half of Australians (48%) are driven by fear of missing out in their shopping habits, and one in two say they’ve missed out on coveted limited edition or rare items they would have liked to have purchase. With such insights to hand, eBay Live launched in Australia just in time for Christmas, coupling the livestream broadcasting format with its goods marketplace. First port of call: The growing collectables audience of buyers and sellers on its platform (30 per cent of…

Host: Nadia Cameron, Publisher | Editor – Marketing For Expedia Group country director and marketing activation lead, Philippa Durant, completing an MBA culminated in three leadership pillars reflecting her own personal brand: Kindness, passion and creativity. For Monash IVF head of marketing, Stuart Matthewman, securing a new formal tertiary qualification meant being uncomfortable – especially when squaring up to financial acumen – but also turned into growth and ultimately, compounding learning. And for Fitness and Lifestyle Group EGM of marketing and PR, Sara Dunseath, time at Harvard studying corporate revitalisation – “after a kick up the bum from my CEO” – fostered adaptability, confidence and relevance. These three marketing executives join Mi3 Publisher and CMO Awards program leader, Nadia Cameron in the first of our new series of CMO Awards podcasts for 2026 to explore how formal knowledge is power, and why these mid-career learning experiences have proven of such benefit professionally and…

Host: Paul McIntyre, Editor-At-Large Despite a multi-year boom, there’s an abundance of retail executive teams around the world disappointed with their retail media network initiatives - largely because of a misleading valuation method influencing what retailers think they can extract in advertising terms from their physical and digital store media assets. That’s one key finding in the first global report from Sonder on the owned media sector – that is, companies and brands with large customer bases which commercialise their publishing, retail and digital assets with suppliers, and increasingly advertisers beyond. Sonder estimates owned media has a commercial potential of $573 billion – the global advertising business (paid media) is forecast to hit 1 trillion by 2028 or sooner. But the bullish performance of retailers operating as media networks, partly fuelled by Amazon’s digital advertising romp, is masking some big challenges and a few open field revenue opportunities for some in commerce media, a…

Host: Paul McIntyre, Editor-At-Large When Jo Boundy greenlighted the second series of CommBank's financial wellbeing series The Brighter Side on Paramount 10, she expected good things but maybe not as good as the audience engagement levels turned out. The bank’s The Brighter Side TV series garnered 2 million viewers. Tailored social content, which was “double stacked” in production with the TV series, reached another 8 million in social media and Boundy says 80 per cent of people who watched the show “took an action to improve their finances … so we're seeing when the content is relevant, when it's utility, when it connects with people, it's really making a difference.” And Boundy is tantalisingly close to tagging her brand content program as a full funnel silver bullet. “It is such a critical piece in the full funnel tool kit,” she says. “It’s a really cluttered market so we have used our content to help build that consideration and then it ultimately goes through to conversion with customers.” It’s the…

Host: Paul McIntyre, Editor-At-Large Gary ‘Vee’ Vaynerchuk says his pithy pro-social media views to circa 50 million followers are far more nuanced than the vast volumes of “Jersey boy competitive” social media sound bites let on. Is two seconds of social media attention enough to work for a brand? No - he agrees with Amplified Intelligence founder Karen Nelson-Field, with a couple of caveats, of course. “Every brand listening right now can waste $10m on social media in five seconds,” he says on this week’s particularly fast-paced Mi3 Audio Edition. “I would buy unlimited television ads in Australia tomorrow, not the Super Bowl. You know what my problem is? I want to pay 20 cents in the dollar that the market is charging because I think that’s the actual value of the actual reach I’m getting, not the potential reach…” The founder of New York-based VaynerX and CEO of VaynerMedia, Vaynerchuk has more than 2000 staff plotted across the globe and a monstrous social media following built on sharp takedowns on…

Redundancy is rife across the marketing and agency ecosystem right now. And whether you have an inkling your job could be on the line, as Liana Dubois did when management consultants entered the Nine building, or it's a complete shock – such as Josh Slighting experienced when he left a growing REA Group, or Katie Dally felt after surviving a first round of cuts at Endeavour Group only to be hit in the second set – it often triggers a professional and personal crisis of confidence and identity. Even experienced marketer Amy De Groot, who’s been made redundant twice, nearly 20 years apart, still felt the shock, upset and grief of this occupational hazard. It’s hard to get a precise handle on the exact volume of redundancies, but cuts can be found in every pocket of the industry. A clue is in the Advertising Council of Australia’s 2025 Salary Survey, which revealed a redundancy rate of 11%, compared to the usual range of 5–7%, in the 12 months to 31 March 2025. More overtly, Omnicom’s global CEO last week said…

Marketing effectiveness: How we all strive to achieve it. In today’s episode, two very distinctive takes on successful work, from the verticals and business objectives in play, to audience targeting, messaging and channels used – traditional media through to gaming streaming – are in the spotlight. And both landed their brand leaders and agencies coveted Gold Effies at this year’s Advertising Council Australia Awards. Scoring two Gold gongs was Australian Red Cross Lifeblood and Clemenger BBDO for ‘Lifeblood Blood Supply: How a media first, elevated blood donation into a national news story, saving up to 28,848 lives’ . The pair leveraged a well-established idea – the emergency warning system and media ticker – plus a partnership with the Seven Network to create a mechanism showing the blood supply in a real-time way via the nightly news bulletin, with state-based tailoring, supported through TVCs, integrations with AFL broadcasts and ambassadors and digital capabilities. Lifeblood CMO, Jeremy Weiss says the…

British luxury department store Selfridges has just launched a Christmas campaign co-created with Disney across almost the entire Selfridges portfolio of in-store and digital media assets. Now it’s pushing harder into retail media – and looking for similarly deep relationships with select brands aiming to tap its 36 million annual customers. Selfridges head of brand partnerships Kate Eastop is driving that agenda – and bringing in more non-endemic brands, i.e. those it doesn’t stock in stores – into the retail media business. “I see this as a significant growth area for the business over the next few years”, says Eastop. So, she commissioned owned media advisor Sonder to develop a rate card for its physical and digital assets – and ensure everything is properly valued. The new rates will be live for 2026 and Eastop says the process has helped “establish Selfridges as a serious player in retail media” while bringing internal stakeholders together on the kind of assets and partnerships the luxury retailer will…

Australian brand marketers and their UK counterparts came up with very different views on where they see their biggest challenges, according to a study by QMS that was aligned to research by Ocean Outdoor UK. Marketers from the UK cited attention as their key challenge, while Australian marketers flagged sustainable growth and unified measurement. When it came to top marketing investment priorities, the top two criteria for both markets were the same things. Number one: reach. Number two: ROI. But they diverged on the third, which for the UK was cost (CPM), whereas for Australian marketers it was attention. “So the question [for Australian marketers] is not ‘how much?’ but ‘how well?’, per global advisor to QMS and ad industry veteran, Anne Parsons. “It's a real shift that says that Australian brand marketers are thinking about effectiveness much more than they're thinking about efficiency.” She says that chimes with peer-reviewed research by Oxford University Professor Felipe Thomaz that found optimising…

New ARN CEO, Michael Stephenson, has been unusually quiet for much of the year. After this week’s upfronts, we now know why. Stephenson has been rapidly redesigning ARN from an audio operator to a fully-fledged entertainment company. ARN unveiled a dozen big new content and commercial initiatives on Wednesday, and at the centre of Stephenson’s blueprint for ARN 3.0 is the iHeart digital platform. ARN has the APAC rights to iHeart, which, in its US home market, has 188 million users. In Australia, it's 3 million on the platform and 7 million when syndicated. One of the announcements this week was Ruby, iHeart’s branded content studio, which produces 30-minute podcasts for brands. “It’s a simple model: We will produce your podcast, for free, and we will distribute, amplify and monetise it for you. All we need from you is an upfront commitment in advertising dollars to co-promote your own product, to drive audience to your destination,” says Stephenson. Ruby has been a massive success in the US: “Many of the…

Atomic 212°’s Chief Strategy Officer, Asier Carazo and Bupa's GM of Marketing, Naomi Driver once shared a common fear that permeates much of the industry: How does a brand advance the cause for the 20 per cent of Australians with a disability – without being unintentionally tokenistic or offensive? Driver says those concerns often stop her marketing peers from doing anything – she would know given it was also once her experience. Driver shares some personal anecdotes that are funny now but mortifying at the time: She once told Mike Rolls, who lives with a double amputation, she liked “keeping people on their toes … then realised I’d put my foot in my mouth”. Rolls “is a mate” and enjoyed making her feel uncomfortable for a few seconds. But Driver said it made her think even harder about the language used across Bupa’s creative and digital assets – and Bupa's Paralympics program around last year's event (with ads featuring Rolls, who’s humour helped shape the script) is a benchmark for what brands can and…

Six years ago, media ecologist Jack Myers called it right on the almost total automation of media buying. Now he says extending principal trading models into retail media is the future for media agencies, as more retail media brands – the likes of Uber and United Airlines “that aren’t that interested in selling ads” – sell directly to agencies, who then arbitrage for bigger margins. Myers thinks that presents new competitive challenges for the likes of The Trade Desk (TTD) as holdcos simultaneously acquire FAST channels and digital assets from pressured publishers and hunt TTD’s robust market cap growth versus those of the global agency owners. As media owners, he argues, holdcos are far less likely to hand over 15 cents on the dollar to DSPs when that is margin they could keep. “That doesn’t mean The Trade Desk is going to go away. I just believe they’ll find the holdcos are going to be their competitor, as opposed to their client,” per Myers. “Media consolidation will happen inside of media agencies, which…

What happens when you get a neurodivergent, a dopamine dissident and a socio demographic myth buster riding the boundaries of the media and marketing business on the mics together? We’ve done just that after The Media Federation’s (MFA) recent annual conference produced an eclectic mix of keynotes and speakers - the conversation and data should challenge long-held assumptions about what makes us tick as marketers, people and consumers. Firstly, some busted myths: Gen Z can’t get on the property ladder? Actually 40 per cent of under 30s in Australia own their own house, per Slingshot Media’s Flo Gleeson-Cook’s data deep dive, which means banks may be doing their media targeting all wrong. Luxury brands should target those with money in Sydney’s Eastern suburbs? Wrong. Sydney’s “westies” have more ready cash to spend and less debt. Meanwhile, personal care brands targeting women are missing 40 per cent of their market - blokes. Sephora and Mecca take note. But there were some myths Gleeson-Cook couldn’t bust –…

Last October Nine corralled a posse of market mix model (MMM) providers, co-funding a program to prove what its assets could do in hard business terms. Since then Nine has poured over three years of historical data from dozens of campaigns, along with brand tracking, consumer attitudinal research, business case studies and other inputs from the likes of Neuro Insight, getting granular on what is moving the needle for brands – and how. Now the early results are in. Some are obvious – The Block generates product trials. Other findings less so – MAFS, for instance, drives trust and credibility as a halo effect for brands like Westpac. Meanwhile, Love Island Australia has Cointreau toasting a massive 42 per cent lift in consideration. Kia signed up to Nine’s $30m program – and marketing boss Dean Norbiato says the early MMM reads now have him plotting channel reallocations: “Looking at the first cut [of MMM data], it would be commercially negligent not to,” said Norbiato, though noting that a broad mix of…

Host: Andrew Birmingham - Editor - CX | Martech | Ecom AI is reshaping the rules of business at breakneck speed - and likewise for marketing. Legendary tech sector analyst, founder, CEO and chairman of global analyst firm Forrester, George Colony, calls this the Seventh Wave. It’s an upheaval that will eclipse previous waves like the internet, mobile and cloud. It brings turmoil but also eventual re-ordering. For marketers, agencies, and media owners, the implications are extraordinary. Traditional SaaS pricing models are breaking down and legacy vendors are scrambling with defensive AI “upgrades” that mask deeper weakness in their systems. Colony says Agentic AI — autonomous systems that learn, adapt and act — is poised to collapse the tech stack, creating both risk and opportunity for brands. At the same time he explains why Google’s dominance in search is under existential threat - although its latest quarterly earnings results say otherwise. SEO will also fade into irrelevance, says Colony. Beyond, the…

Just when you thought the bulging TV, BVOD, streaming and video sector had peaked with too many consumer and advertiser choices, along comes the no-subscription, ad-supported international streamer Tubi with 100 million global viewers dominated by a younger set binging TV shows like the 30 year-old Friends and creating new genre “rabbit holes” like horror and Bollywood ‘vertical fandoms’. To boot, half of Tubi’s 1.3 million younger skewing monthly Australian viewers are regularly missing on most of the international streaming and local BVOD services. Seventy per cent of Tubi’s local viewers, for instance, don’t watch 10Play; 59 per cent are not clocking 7Plus and 53 per cent are avoiding Amazon’s Prime juggernaut. Although it’s commissioning originals globally, mostly to top-up the voracious appetite of the younger set diving into the back catalogues of horror, true crime and old hit shows like Friends, Grey’s Anatomy and Lost, Tubi International’s Executive Vice President and Managing Director, David…

YouTube last week officially ousted the UK’s biggest commercial broadcaster ITV as the video platform now second only to the BBC in audience size, according to the tech and media regulator Ofcom. YouTube’s ad take is pumping everywhere – it raked $9.8bn in the June quarter, according to its latest earnings results – up 13% year-on-year. YouTube has been increasingly vocal on its ambition to target legacy broadcasters for bigger brand budgets and recast TV as swerving rapidly to the creator economy. Last week UK broadcasters lobbed a counterstrike, attempting to demonstrate that advertisers needed clearer, comparable reporting of YouTube with TV audiences if it wants to take TV’s revenues. To date, YouTube has vigorously resisted joining any audience measurement system around the world if not on its terms and definitions - that position has not hurt its growth trajectory as advertisers large and small buy YouTube’s market narrative of being different. If there was any doubt YouTube sees itself as reframing TV…

Host: Nadia Cameron - Editor - Marketing | Associate Publisher Brand evolution: It’s in the sights of every marketer, but how do you honour the legacy while seeking a new narrative that grabs attention, signals distinctiveness, and builds loyalty? How do you prove it’s worth investing in brand not just demand internally? What team structures and measures are better for driving a brand-led marketing approach? And what does it take to avoid what Mark Ritson calls “the pornography of change” in your creative and brand execution for the sake of it, versus innovating to ensure continued cultural relevance and commercial success? Joining in this final episode in the CMO Awards podcast series for 2025 are three of our finalists and winners – Michael Hill CMO, Jo Feeney, Reflections Holidays CMO, Pete Chapman, and Allianz Australia general manager of customer strategy and marketing, Laura Halbert – who have made brand their mantra and mechanism for commercial success. Each of these marketing chiefs is in a different…

Employment Hero and Salesforce are at opposite ends of the B2B spectrum. One’s a rapidly scaling $2bn platform, the other a $260bn behemoth. But both have adopted a consumer marketing playbook, applied it to B2B and are watching growth power. Employment Hero’s Tasman Page says the approach is notching 700 per cent gains. Lifting B2C’s distinctive assets, emotional, humorous playbook and deploying brand characters – while swapping out whitepapers and rational content for 30 second video ads – are netting leads and acquiring customers at much lower cost, per Page, because the brand investment is fuelling cheaper leads and customer acquisition, up to 70 per cent cheaper. That’s linked to a generational shift within B2B buying groups – of which 71 per cent are now Gen Z and millennials, per LinkedIn ANZ Head of Enterprise, Andrea Rule. Video natives, busy and human, they want something that both strikes an emotional chord, quickly tells them something interesting without boring them, and gives them a reason to…

Host: Andrew Birmingham, Editor - CX | Martech | Ecom Mi3’s tech editor Andrew Birmingham is joined by global Martech doyenne and Chief Martec's editor-in-chief Scott Brinker to dissect the 2025 Martech Landscape, his famed spaghetti-styled industry maps, now at 15,000 different tech solutions, and what it really means for marketers. From the prolific number of martech vendors and AI-powered tools to the dawn of agentic AI and the quest for a universal data layer to unify fractured data feeds, they unpack the pace, the promise - and the peril - of martech’s accelerating complexity. Brinker explains why martech consolidation is finally underway, why agentic AI may be as transformative as the internet, and what needs to happen before we hit a truly interoperable, multi-agent future. Along the way: data chaos, consumption pricing, cybersecurity blind spots—and why marketers must learn to ride the wave, not be crushed by it. See omnystudio.com/listener for privacy information.

It’s less than a year since Salesforce launched autonomous AI agents into the wild. But the bots are already reshaping business functions. In the US, online accounting platform 1-800 Accountants, which handles payroll and book keeping for circa 100,000 firms, has slashed the time staff spend on customer service by 70 per cent. Open Table and Singapore Air are deploying the agents to similar effect. But what are they doing with all that freed human capital? And what are the broader implications for everyone as ‘agentics’ move rapidly through the digital supply chain? Salesforce global CMO Ariel Kelman and his say we will all soon have our own agentics buying – and negotiating prices – for us in online shopping and services. Which has significant implications for business structures and marketing functions and capability in particular. Kelman says we are now looking at a step change in marketing automation beyond content, where the agentic labour force will generate campaign briefs, launch campaigns off those…

Their remits and responsibilities seem poles apart, but Guzman y Gomez global CMO, Lara Thom, and Uber CMO APAC, Andy Morley share strikingly similar views on the importance of culture, CMOs aligning personally to company values, brand-led strategy, and bold, progressive marketing that grabs attention and strikes the right cultural chord. It’s surprising really. Thom has her hands full with near-term growth, global expansion of a brand still challenging the QSR status quo and a recent IPO. Morley meanwhile, has his sights set on the longer-term brand horizon and reframing two mature businesses for what’s next. These very different marketing operators were in the studio for the latest CMO Awards winners podcast episode after being unilaterally recognised by judges for demonstrating marketing effectiveness in spades. Morley came in #6th in this year’s CMOs of the Year rankings (the highest ranked male this year, both joked), while Thom was the inaugural CMO Awards #1. The dynamic, sometimes combative but…

Cannes was heaving with influencers striking deals, but the message from top marketers, academics and consulting firms was consistent: Go back to fundamentals on brand, embed brand at the heart of business, then execute with consistent creative excellence to drive outsized financial returns. Mark Ritson landed that message most emphatically via 10 years worth of Effie data analysed by System1. In short: Do really good work, put enough money behind it, don’t change it; grow more. CEOs like Gap Inc’s Richard Dickson are codifying brand to drive business decision-making – and it’s working. Other business leaders remain unconvinced. Hence EY Parthenon’s Karen Crum putting brand and creative investment on the corporate risk register, just like plant, equipment and supply chains. She’s mapped 20 years worth of Fortune 500 filings that show brands looking beyond negative brand risk and investing to maintain brand relevance and value are “more profitable and stayed in the Fortune 500 longer”. Crum’s new paper…

This year’s inaugural CMO Awards weren’t just a showcase of Australian marketing leaders doing an excellent job of marketing stewardship and effectiveness. We also introduced the Best Growth Initiative of the Year award, supported by Publicis Groupe, to single out and recognise strategic growth initiatives led by marketing teams. In this podcast episode, we bring together Jenni Dill, CMO of inaugural award winner, Arnott’s Group, with Cath Brands, CMO of highly commended Flintfox International, plus inaugural judge Ty Hayes, former Curtin Uni CMO and founder of Growth Generators, to delve into what it takes to unlock growth that delivers business-grade impact. From first identifying the opportunity, to how they freed up capacity and gained cross-functional buy-in to make it happen, these marketing leaders from very different B2C and B2B worlds shed light on the programs of work that led to success – and importantly, where they had to rethink and pivot. For judges, Arnott’s Gluten Free was a clear winner for…

Byron Sharp is a distinctive assets maximalist, suggesting how brands look and are recognised and embedded into people’s minds is more important than focusing on what they do differently to rival brands. Mark Ritson argues brands need differentiation to stand out from rivals and pull customers in. News Australia says you need both to drive growth – and that custom-made media that delivers engagement beyond reach is a critical multiplier. News Australia has just wrapped up its nationwide agency engagement roadshow, Frontiers, diving deep with hundreds of agency execs across dozens of workshops to unpack how to cut through and deliver much sharper results amid a comms sea of sameness. The key is moving beyond old-school approaches of tonnage-based reach and the legacy constructs of ‘paid, owned and earned’ media. Case studies for CommBank, NRMA Insurance, Subway and Toblerone strongly suggest the approach is working: Subway notched 3 per cent sales gains; NRMA Insurance and News Australia’s positive influence…