Calabrio Shorts

Calabrio

Calabrio Shorts is a fun-sized podcast that covers all sorts of topics around the contact center industry. No topic is off-limits as we cover frequently asked questions, industry trends and definitions, and yes, we will have fun doing it.

Categories: Business

Listen to the last episode:

Shift Bids can be intimidating. If your organization is thinking about trying a shift bid, or have been doing them and looking to get better, this is the episode for you. Dave and Mark discuss the Pros and Cons of shift bidding, things to avoid, and things to pay attention to. We promise this is the most entertaining discussion on Shift Bids that you will ever hear!