Calabrio Shorts

Calabrio Shorts


Calabrio Shorts is a fun-sized podcast that covers all sorts of topics around the contact center industry. No topic is off-limits as we cover frequently asked questions, industry trends and definitions, and yes, we will have fun doing it.

Categories: Business

Listen to the last episode:

Callback solutions are great, but how to plan for a WFM-related strategy? Let's discuss...

Previous episodes

  • 12 - Callbacks & WFM 
    Mon, 21 Nov 2022
  • 11 - The Value of Part Time Agents 
    Tue, 13 Sep 2022
  • 10 - What is Service Level in a Contact Center? 
    Mon, 22 Aug 2022
  • 9 - What is Occupancy? 
    Thu, 14 Jul 2022
  • 8 - Recording Pause and Resume 
    Mon, 23 May 2022
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